Menu
This Privacy Policy explains the types of information we may collect from and about you or your business, how we may use or disclose that information, and how we protect that information. This Privacy Policy also sets forth our general practices and principles that apply to information we collect through the following products and services:
If you have any question relating to this Privacy Policy, please do not hesitate to contact us.
Special Note to Parents: Because of the nature of the services we provide, we do not knowingly market our services to children, nor do we collect information from children. Our website does not contain any material that would knowingly be inappropriate to children.
This policy applies to personal and business information we collect when we provide tax preparation and other products and services to customers and former customers of Achieve Financial Group. This policy does not apply to our affiliates or our franchisees. These companies may be subject to different regulations and may have different operating practices. If you are doing business with these companies, you should consult their respective privacy policies.
We collect information, including personal information, about you, your spouse, your dependents, your business, and other individuals (such as employees as part of providing business services) when you use our services. This information includes, but is not limited to:
Our website may make chat rooms, forums, message boards, and/or news groups available. Please remember that any information disclosed in these areas becomes public information, and you should exercise caution when disclosing personal information in these applications.
We utilize certain web and wireless technologies to collect this information. These technologies include cookies and web beacons. Please see “Types of Web and Wireless Technologies (including Cookies) We Use” for an in-depth discussion of these technologies and how to opt-out.
The Australian Taxation Office (ATO) or state taxing authorities may require we collect certain personal and system information in connection with preparing or electronically filing your tax return. This may include your name, tax file number, IP addresses, and unique device identifiers.
We also collect information when you request services or information from us or companies with whom we have a business relationship, enter contests or sweepstakes, or complete surveys or polls.
To improve the security of our services, to protect your identity, and to protect your information, we may verify your personal information by matching the information you provide against other publicly available information that we obtain from identification verification companies.
We use your information to provide you the products and services you request. We may also use your information, as permitted by law, to service and report on your account and to offer you relevant information, products, or services. These activities may be performed by us or a service provider acting on our behalf.
We may disclose your information as described below:
We may also disclose your personal information to our parent company (Achive Financial Group Group, Inc.) or affiliated Achive Financial Group companies in the United States, Canada and India, as well as other service providers in the United States.
We will not use or disclose your personal information for any purpose other than as set out in this policy or otherwise notified to you at the time of collection.
If you do not want us to use your personal information for marketing purposes as set out above, please let us know either when we collect your personal information or by contacting us to opt out of marketing activities (see Opting-Out section).
To remember you and to personalize your experience with features and advertisements, we use cookies and other technologies that help us know your usage patterns, track your preferences, and analyse how you use our services. We may receive reports on an individual or aggregate basis based on these technologies. You may opt-out of some of these technologies.
Cookies are small alphanumeric identifiers that a web server transfers to your computer via your Internet browser. When your Internet browser visits a web page, a cookie is set with a unique number. This number is recorded in a small text file that is transmitted to your computer and stored in the cookie directory of your hard drive. Then, when you visit each webpage on which the cookie technology is enabled, the website can recognize your browser as a unique user.
Through the use of cookies, we can display only those items that may be of interest to you, make it easier for you to access your account information, or measure the number of unique visitors that have viewed a particular ad or visited a particular web page. We may also use cookies, and similar technologies, to provide you with enhanced online advertising tailored to your interests. To opt out of advertising provided by Achieve Financial Group, see the Opting-Out section.
You may also adjust your browser settings to accept or deny all cookies, or to request your permission each time a site attempts to set a cookie. Although cookies are not required for some parts of our services, our services may not work properly if you disable cookies entirely.
We treat the data of everyone who comes to our website in accordance with this Privacy Policy, whatever their “do not track” setting. While we do not respond to web browser “do not track” signals, we give you choices about receiving promotional offers from us or third-parties. You can exercise your choices as described in this Privacy Policy.
The security of your personal information is important to us. We maintain appropriate safeguards to protect your information. If you have any questions about the security of our services, you can contact us as set forth in the “Contact Us” section of this Privacy Policy.
If we share your information with our service providers, we require all service providers to have written contracts that specify appropriate use of your personal information, require them to safeguard your personal information, and prohibit them from making unauthorized or unlawful use of your personal information.
For Online Tax Express clients logging on to https://onlinetax.hrblock.com.au/online-tax-return/, your account information is password-protected so that you, and only you, will have access to this information. You may update your account information by entering your username and password to gain access to your account. We strongly recommend that you do not share your username and password with anyone. Achieve Financial Group will never ask you for your username or password via unsolicited phone call or e-mail. Don’t forget to sign out of your account and close your browser window when you have completed your work. This is to prevent others from accessing your account if you share a computer with someone else or are using a computer in a public place. Security is of utmost importance to us and we use the latest S.S.L. technology to protect your confidential information. Nevertheless, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security.
We keep your information for as long as needed or as required by law.
We retain your information for as long as your account is active or as needed to provide you services. We may retain or use your information as necessary to comply with our policies, legal obligations, resolve disputes, and enforce our agreements.
It is our policy that if you start, but do not complete, a tax return in our online tax programs, we will generally keep the tax return information you provide until the end of the third tax season following the date you start the tax return, after which it will be deleted from our system.
We have business relationships with third-parties that provide products or services on or through our services. This Privacy Policy does not apply to products and services offered by third-parties. You should carefully read the privacy notices and any terms and conditions applicable to such third-party products or services. When you request products or services from such companies, you give us permission to provide these third-parties with information about you necessary to fulfill or process your request.
For instance, your use of social media features may use scripting or may require us to share your IP address and which page you are visiting to enable the feature to function properly. Social media features and widgets are either hosted by a third-party or hosted directly on our site, and your interactions with these features are governed by the privacy notice of the company providing it. Examples of these features are the Facebook “Like” button, the “Share This” button, and interactive mini-programs that run on our services.
You may choose to limit our use or our ability to share your information in certain circumstances. Our ability to offer you certain products and services and your experience may be affected by your choice. To opt out of electronic or any other communications, please provide written notice to your local office, by using the contact information set forth in the “Contact Us” section below. You may, however, continue to receive e-mail communications related directly to the services and products you purchase, such as payment receipts and e-file status notifications.
Where permitted by law, we may use your information (subject to your consent, where required) to communicate with you about products and services available through Achieve Financial Group or third-parties. If at any time you wish to limit your receipt of such communications, you may provide written notice by using the contact information set forth in the “Contact Us” section below. At your request and subject to the limitations below, we will make reasonable efforts to limit all such marketing communications to you. You may also be able to unsubscribe from certain marketing communications by following the unsubscribe instructions included in the marketing communication. We will respond to requests within a reasonable timeframe.
You may not opt-out of the sharing of information that does not identify you personally.
The above paragraphs only apply to personal information we obtain through your use of our services covered by this Privacy Policy. You may still receive offers from us, our affiliates or Achieve Financial Group independently owned, third-party franchisees where they obtain your contact information through other sources. In order to opt-out from communications from our affiliates or franchisees, you must contact each affiliate or franchisee in accordance with their policies.
Please see “What Types of Web and Wireless Technologies (including Cookies) We Use” for information on how to opt-out of various web and wireless technologies.
Our services are hosted on servers located in Australia. We also use service providers located in the Australia and the United States to bring you our services. If you access our services from outside Australia, you consent to the transfer of your information, including your personal information, to Australia, a jurisdiction that may not provide the same level of protection to your personal information as your home country.
We may disclose your personal information to third parties (including our affiliates) located in the United States, Canada and in India.
If you believe that the information we have about you is not accurate, complete or up-to-date, please contact us using the contact information set forth in the “Contact Us” section below and we will take reasonable steps to correct the information.
If you have any questions about this Privacy Policy, would like to access your information, or have a concern regarding compliance with the Australian Privacy Principles or any applicable privacy code which binds us, you can contact us via the following methods:
Postal:
The Privacy Officer
PO Box 3199
THORNTON NSW 2322
E-mail: mail@achievefinancial.com.au
Phone: 02 4969 6266
For any concerns regarding compliance, we will respond to you within a reasonable time, typically one week. If you are dissatisfied with our response, you may contact the Office of the Australian Information Commissioner.
(Information, grants, services and support from across government)
(lodge your activity statement, pay online and update business details.)
(Information and guides to help to start and manage your business.)